Why didn't a booking get cancelled from an OTA?

Modified on Fri, 28 Jan 2022 at 12:55 PM

Certain channels such as booking.com and Expedia will always send notification emails to you whenever a reservation is booked, updated or cancelled. These are useful to have for reference, however you do not normally need to take action every time one comes in. This is because, whenever a reservation is created on an OTA, it gets picked up by the Hop channel manager and placed into your PMS automatically. Any subsequent updates or cancellations will then also be automatically actioned in the PMS without the need for human intervention. 

The only time that you should need to do this manually is if the original reservation was created manually or is one that was imported from your previous PMS during your go-live preparations with Hop.

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