Certain channels such as Booking.com and Expedia will always send notification emails to you whenever a reservation is booked, updated or cancelled. These are useful to have for reference, however you do not need to take action every time one comes in, in the same way that you would if you had a direct agreement with the channel and were managing bookings via the Extranet.
When a reservation is created on an OTA, it gets picked up by the Hop Channel Manager and placed into your PMS automatically. Any subsequent updates or cancellations will then also be automatically actioned in the PMS without the need for human intervention.
The only time that you may need to cancel a reservation manually in Hop, is if you had data migration as part of your onboarding process and we moved future bookings from your previous PMS system to Hop. If a reservation has been cancelled on an OTA extranet by the guest and it was a booking that was made before you moved to Hop, then there is no way for our system to be linked with that reservation that was created before Hop.
In this instance, you can go onto the OTA's extranet and filter by cancelled bookings for specific date ranges and then cancel them in Hop manually.
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