Do I need to manually update/cancel OTA reservations in Hop?

Modified on Sat, 15 Jan 2022 at 06:06 PM

Certain channels such as and Expedia will always send notification emails to you whenever a reservation is booked, updated or cancelled. These are useful to have for reference, however you do not need to take action every time one comes in in the same way that you would if you had a direct agreement with the channel and were managing bookings via the Extranet.

When a reservation is created on an OTA, it gets picked up by the Hop Channel Manager and placed into your PMS automatically. Any subsequent updates or cancellations will then also be automatically actioned in the PMS without the need for human intervention. 

The only time that you may need to do this manually is if the original reservation was created manually or is one that we imported into Hop when you left your previous PMS provider.

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