Why is a reservation from an OTA (booking.com or Expedia) not in the system?

Modified on Sat, 15 Jan 2022 at 06:04 PM

Booking.com and Expedia will always send notification emails to you whenever a reservation is booked, updated or cancelled. Normally when a reservation is created on an OTA, it gets picked up by the Hop channel manager and placed into your PMS automatically. Any subsequent updates or cancellations will then also be automatically actioned in the PMS without the need for human intervention. If you have received a booking notification and you cannot locate the booking in Hop this is normally due to a temporary outage in our channel management system or on the OTA itself. This means you will need to manually enter, edit or cancel the booking in Hop. These outages are rare but if you notice this happening frequently please notify us so we can investigate for you.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article