How do I refund part of a payment?

If you have taken a payment through Hop and only need to refund part of this, it can be done. Locate the reservation with the payment that needs partially refunding either by searching the name, date or RES/RESX number in the manage reservations page.

Click on the drop down tab of the RES or RESX and select View(Reservation) Transactions.

Locate the transaction you need to refund and click the circular arrow refund icon (highlighted below).

 This will open a pop up box as shown below. You can then amend the amount to what you are refunding and select the reason from the drop down options.

Once you are happy the details are correct click the Refund button.