How do I know if a refund has gone through?

Modified on Wed, 26 Jan, 2022 at 11:05 AM

If you perform a credit card refund in Hop by pressing the circular arrow "Refund" button, you may wish to check that it has been processed correctly. (Please remember that only credit card payments that have been processed directly in Hop can be refunded in Hop.)

If you click on the Refund button again, you will see a box appear to indicate that Hop has successfully processed the refund, and how much:

If the refund was only partial, then you will see confirmation of the refund at the top of the window, and then the opportunity to refund a further amount at the bottom:

You will, however, need to log into your payment gateway provider's virtual terminal or speak to them directly if you wish to obtain further details.

Please note that if the payment you need to refund was with an offline card (i.e. through your PDQ) then you will need to refund the payment through your PDQ and post it as a manual refund to an Offline Card in Hop:

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