How do I cancel a Shop Order?

Modified on Sat, 15 Jan 2022 at 04:58 PM

In order to cancel a Shop order within the PMS, please go to Shop > Orders and click the dropdown menu next to the order number where you will now see a ‘Cancel Order’ option:

When you click on ‘Cancel Order’ you will be asked whether you also wish to provide a refund as well. Doing so will return payment back to the card that was used to place the order originally and void all charges from the House Account or Reservation in question. You will be asked to select a Void Reason and a Payment Refund Reason (if you need to amend this list of options please go to Administration > Option Sets to do this). You will then be asked to confirm you are cancelling the Shop order.

Please note that Room Service orders cannot be refunded as they will not have been paid for yet, and the charge will need to be manually voided from the Reservation.

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