A transaction has been accidentally moved - how can move it back?

Modified on Thu, 4 Jun, 2020 at 5:17 PM

Sometimes, you may come across a scenario whereby you notice that a reservation or house account contains transactions that should not be there.

In this instance, the best place to start is to hover over or click on the "i" (additional information) icon on the right of the transaction. Here, it will tell you the previous invoice number (i.e. the one it was moved from) as well as other key information. You can then search using the invoice number by going to Reservations > Manage Reservations or, if it is a House Account, remove the INV prefix from the invoice number and what you are left with is the House Account number.  

Alternatively, you can also go to Administration > Audit Log and search the house account/reservation/reservation item number. Here it will show you where the transaction was moved from and to, plus the value of the transaction. 

Once you have determined the origin of the transaction you can select it and use the 'Move Transaction' function to transfer it back to its rightful place

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