How do I stop invoices showing voids and other non-associated charges?

Modified on Wed, 7 Aug at 11:20 AM

Once a transaction has been voided it will no longer appear on your invoices. 

If you wish to print a partial bill, simply use the tick boxes on the right hand side of each transaction to select those items that you wish to appear. 

In the example image below, let's assume that the reservation is for two people and one of them needs to pay for afternoon tea and the other will pay for spa treatments at a later stage. Simply, select the afternoon tea transaction and then you will notice that the 'Print Invoice' button has changed to 'Print Selected Items' (as shown below). Once you click this, an invoice will appear on a separate page with only the afternoon tea on it, so you can print this off for the guest paying the afternoon tea bill and then a separate one for the guest paying for the spa treatments. 




Alternatively, you can create a House Account for a guest or company called 'Miscellaneous Charges' or anything you would prefer for your understanding and move any unwanted transactions over to this account. 

To do this go to the transaction screen of a reservation (so it looks like the screenshot above) and click onto the check box on the right side of the transaction that you wish to move to the House Account and you'll see a button appear 'Move Transactions', click this and a search bar will appear with options of where you want to move the charges to, choose the last one 'Move transactions to the house account', search for the House Account number in the search bar and select it when it appears from the drop-down menu, then click the 'Move Transactions' button at the very bottom. Your transaction will then be moved to your House Account and you can go onto 'House Accounts' in main Hop to find this transaction. 



Please note that voided transactions cannot be moved once they have been voided.

 


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