Why has Hop let me overbook?

Modified on Wed, 26 Jan, 2022 at 2:58 PM

In this scenario, it is important to remember that that if this was a manually entered booking, Hop will allow certain users to overbook providing they have the correct permissions. You can check this by going to Users > Manage Users and looking to see if the person that created the overbooking has the "Can Overbook" activity on their user account:

This is the only way that an individual can overbook a room type when creating a manual reservation. 

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