How to find out when a reservation was made

Modified on Wed, 26 Jan 2022 at 10:01 AM

There are several different ways to find out when a reservation was made and how it was received

Option 1

  • Go to Reservations > Manage Reservations and select Edit Reservation from the drop-down menu next to the reservation number: 
  • Once the Edit Reservation window has opened up, you will see in the top left corner the reservation number, the date it was created and whether it was created manually by a Hop User (it will specify their username), by the Booking Engine (it will state Direct Website) or by the Channel Manager (i.e. via an OTA): 

Option 2

  • Go to Administration > Audit Log and type the reservation number into the search box (you may need to change the date range using the date pickers so that it covers a wider period of time if you are not sure when the reservation was made)
  • The Audit Log will tell you the time and date that the reservation was created, and if you click on the information in the Details column, you will be able to see further information still, such as the booker's name and address 

Option 3

  • Go to Reports > Front Desk > Reservations and search for the reservation from here
  • By default, this report does not pre-fill the date fields so you can simply type the reservation number in the search box and it will appear 

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