What happens if a guest needs to move rooms (split reservation) during their stay?

Modified on Mon, 24 Jan 2022 at 12:47 PM

If a guest needs to be moved from one room to another mid-way during their stay, you can achieve this in Hop without having to create two separate reservations.

To do this, go to the Manage Reservations screen and click on the drop-down menu next to the RESX number and select 'Split Reservation Item' from the list. You will then be asked to enter the date on which the change is due to take place and whether this change affects one or more of the following:

  • Room
  • Room Type
  • Rate Plan
  • Charge configuration

Click on ‘Show rates’ to see a breakdown of the individual nightly rates in each room. 

Once back on the Manage Reservations screen, you will now see two (or more) individual RESX items – one for each room – and a little “chain” icon will now appear next to each one to indicate it is linked to another item. In the example below, the guest is due to check in on 8 April 2019 and move from one room to another on 10 April 2019:

You can also move a room directly on the room schedule if it is not locked.

On the 'Room Schedule' view, you can click and drag to move a reservation as long as you remember to press the save button afterwards:

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