The Hop channel manager is designed to provide up-to-the-minute availability updates to your connected OTAs in order to both maximise your selling opportunities and also minimise the risk of overbookings.
One thing that you should be aware of, however, is manually making changes to an OTA reservation. If you are contacted by a Booking.com guest who asks for a different room, there is no issue moving them on Hop if rooms belong to the original room type that they booked. However if you decide to upgrade them from a Double Room to a Superior Room in Hop this will not update the reservation on the OTA channel. An availability update will be triggered at this stage, but all this will mean is that your overall availability remains the same but your room type availability will be out of sync.
The same would also apply to cancellations/date changes. In both cases, it is important that you direct the guest to amend their booking via the channel that they booked their stay on.
(The updated reservation will come through to your PMS automatically once this has been processed online.) Modifications should always be made this way to ensure that you do not create a mismatch between the information in Hop and on the OTA itself.
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