Refunding an expired card

Modified on Wed, 26 Jan 2022 at 10:02 AM

You are not able to refund an expired card. The reason being when a refund is processed in Hop, the original transaction is essentially sent back to the same place that it came from (i.e. reversed). If the card that was used to make the original payment is no longer valid, then that particular transaction cannot be modified.

You would therefore need to process the refund via another method. This could be via your PDQ if the guest is happy to provide updated card details or via bank transfer. 

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