I can't move a room in the system

Modified on Tue, 10 Jan 2023 at 09:26 AM

If the reservation is checked in you will not be able to move this from within the schedule. This will need to be moved from the manage reservations area. 

If you need to move a reservation to a different room and are getting and are unable to do this then there are 2 possible reasons why.

Firstly if the room you are trying to move is locked then you will not be able move it. This is what it would look like on the room schedule if the room was locked. The padlock is in the closed position.

You can also check if a room is locked from the Manage Reservations screen. It will show a green locked padlock.

You will need to into the reservation and untick the lock room and Save the reservation in order to be able to move it.

The other reason that would prevent you from moving a room is that the room is out of inventory. You can check this by either going to the room schedule or going into Housekeeping > Service Status

On the room schedule you will see quite clearly if there are any rooms set to out of inventory. Please see image below. You can delete the service status from here by double clicking on it which will open up a pop up where you have the opton to delete it.

If you going into Service Status in the Housekeeping part of Hop to check you can search by date or room number to find the information. 

If you find a service status logged that should have been removed then you can delete it from here by clicking on the red bin. It will ask you to confirm before deleting this.

Rooms are normally set to Out of Inventory for a good reason so it is always important to check that this service status can be removed with the relevant member of staff.

Please note that not everybody has the user rights to delete service statuses so if you are unable to delete one please check with your manager.

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