How do I process a No Show?

If the reservation was checked in as part of the Night Audit, you will first need to undo check in. Go to Manage Reservations and click the down arrow next to the RES or RESX number and choose 'Undo Check In'. 

Once that has been done, if you click on the drop-down menu next to the RESX number, you will see a ‘No Show’ option, click this. 

A pop-up confirmation window appears and you will be able to select to process the No Show with either ‘No Charge’ or ‘Full Charge’, if you have the card details to take payment. 

IMPORTANT: Please ensure that you have set up an 'Article for No Show Charge' by going to Administration > Property and selecting the relevant article from the list available (as shown in the screenshot below). When setting up the Article, ensure the price is set to 0.00 as the accommodation price will change, if the price is always stays the same, you can add the price into the Article. 

You also have the option to charge full accommodation price for no shows by default. To turn on this setting go to Administration > Property and go to 'Recurring Night Audit' and select the checkbox highlighted below and then click 'Update Night Audit Settings' to save. Then when you add a booking as a no show, the Article on the transaction screen of the booking will show how you have it set up under Property Settings (on the screenshot above).