If the reservation was checked in as part of the Night Audit, you will first need to undo check in
Once that has been done, if you click on the drop-down menu next to the RES item, you will see a ‘No Show’ option
Click on that and a pop-up confirmation window appears and you will be able to select to process the No Show with either ‘No Charge’ or ‘Full Charge’, if you have the card details to take payment
IMPORTANT: Please ensure that you have set up an 'Article for No Show Charge' by going to Administration > Property and selecting the relevant article from the list available:
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