Night Audit not running (failed)

Modified on Thu, 26 Oct 2023 at 12:38 PM

The Night Audit is a daily close of all transactions recorded against revenue articles, payments and deposit transactions. This process helps guarantee the accuracy and reliability of front office accounting. In order for this to occur, all rooms from the previous day must be checked in and checked out, otherwise an error message will appear on your Property Dashboard to alert you to the fact that it has failed. 

To address this, you will need to go through each of the previous days arrivals and departures to ensure that they have all been processed. There are several ways to do this:

  1. Go to Reservations > Room Schedule and see if any reservations are showing as the wrong status and then double-click on them to manage the reservation as needed
  2. Go to Reservations > Manage Reservations and use the date filters to check all arrivals/departures in turn (remember to click 'Show Historic' at the top of the page
  3. Go to Reservations > Bulk Check In and Reservations > Bulk Check Out to quickly see a list of any outstanding check-ins and check-outs

To avoid the Night Audit failing due to missed check-ins, you can set the system up so that all people not checked in by the time that the night audit has run to automatically be marked as No Shows by heading to Administration > Property and ticking this box: 

If your night audit fails and you have resolved the outstanding issue. 

To manually run the night audit if it has failed click the button (Start Night Audit)


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