Covid-19 questionnaire

Modified on Wed, 13 Jan 2021 at 08:43 PM

As of August 2020, we have added a Covid-19 pre-stay Questionnaire into the PMS. This is not mandatory however if you wish have this feature turned on, it will stop guests from being able to check-in if it has not completed or you do not manually override it on an individual reservation. 


You can turn this on in Administration > Property and scrolling down to the Property Settings area, where you will see a 'Require Covid Questionnire for Check in' tick-box:



Once turned on, you can add a link to your email templates for the Covid-19 Questionnaire so that guests can access and fill it in prior to arrival. To do this, simply go to Administration > Templates, select the template you would like to add it to, type in the information and then select the CovidQuestionnaireUrl from Custom Fields then click the +Insert Field button to add it in:



Any time this template is sent to guests after you save it, the link will now be included (whether that is a new reservation or you re-send a confirmation for an existing one). 


When you click on a reservation in Reservations > Manage Reservations you will now see a new tab called 'Covid Questionnaire' on the right-hand side:



Once the Questionnaire has been filled in, the answers will display on this tab:



If the questionnaire is not completed, you will not be able to check the reservation in unless you tick the 'Override for check in' box in the Covid Questionnaire tab:



From 14 days after the guest's stay you have the option to delete the details by clicking the delete button.


You will see notifications of upcoming reservations without completed Covid-19 Questionnaires on your main Dashboard noticeboard:




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