Why has the wrong event confirmation letter been sent?

Modified on Fri, 03 Apr 2020 at 12:33 PM

Usually this will happen because you have not assigned the intended confirmation template to the event. To check this, simply go into the event (either from the Event Planner or Manage Events) and scroll down the Details tab until you get to this section:

If the wrong template is selected, choose an alternative one and then save your changes. The updated selection will be immediately available the next time you go into the event after this. 

N.B. If you have more than one Administration > Email Templates then you may wish to check which one is set as the default template for Events.

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