Why am I getting an availability error when trying to book a room?

Modified on Thu, 7 Jan, 2021 at 2:44 PM

If you are trying to make a booking and you are getting an error message saying 'There is no availability for the current selection' 'Closed during the stay' this may be because there are restrictions in place on the rate plan or room type you are trying to book. To find this out go to  Rates > Rate Calendar 

Select the room type and rate plan you are trying to book and click on show restrictions before clicking search. This will show you what restrictions are in place.

You can amend the restrictions on this screen, simply by clicking onto them. 

Closed is

Closed to arrival is

Closed to departure is

Minimum length of stay is

Maximum length of stay is

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