Collecting payment for Expedia reservations

Modified on Fri, 26 Nov, 2021 at 12:13 PM


The Expedia Virtual Card is only activated on the day of check in, meaning that if you have an automatic payment rule set up on your rates to collect payment at the point of booking, or several days prior to check-in, the payment will not go through. This means that if you have set up your account with Expedia so that they collect payment (Expedia Collect) for some or all of your reservations, you will have to manually charge the virtual card on the day of arrival.


If you have set up your account with Expedia so that you collect payment (Hotel Collect) for some or all of your reservations, then the guest's card details will be on the reservation and you can charge it at the appropriate time, according to your payment policy in Hop and the Expedia Extranet. If you are entering a virtual card payment manually, when entering the booking you have the option to flag the card as a Virtual Card as you are entering the details:


This will be useful when you are adding further payments (e.g. for extras) onto the reservation as you will be able to differentiate between the guest's actual card and the virtual card:


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