Why can't I send a confirmation for a Group Reservation?

Modified on Mon, 25 Jan, 2021 at 4:29 PM

If a Group Reservation is set as type Individual, emails are sent directly to guests. Therefore, if there are no guests on the reservation, the email fails to send:

The way around this is therefore to always ensure that you are selecting the correct Group Reservation Type when you create a new Group Reservation. If you need to send out an email confirmation for a reservation that you have already created (e.g. to the organiser) then you can temporarily add them as a guest and as long as they have an email address you will be able to send the confirmation. 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article