If you enter an incorrect password five times in a row, your account will automaticall lock you out for 24 hours. You will see a message advising you of this:
To unlock your account please contact someone at your property with Admin-level rights for Hop (usually a manager) or the Hop Support team.
To unlock a user account
The lockout details are displayed in Users > Manage Users and if you have the relevant permissions you can simply click the padlock icon to unlock the account:
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