I am locked out of my account

Modified on Sun, 13 Feb 2022 at 12:27 PM

If you enter an incorrect password five times in a row, your account will automaticall lock you out for 24 hours. You will see a message advising you of this:

To unlock your account please contact someone at your property with Admin-level rights for Hop (usually a manager) or the Hop Support team.

To unlock a user account

The lockout details are displayed in Users > Manage Users and if you have the relevant permissions you can simply click the padlock icon to unlock the account:

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