If you enter an incorrect password five times in a row, your account will automatically lock you out for 24 hours. You will see a message advising you of this:
To unlock your account please contact someone at your property with Admin user rights for Hop (usually a manager) or the Hop Support team.
To unlock a user account
You must have Admin user rights on your Hop Role to unlock a staff member. The lockout details are displayed in Users > Manage Users and if you have the relevant permissions you can simply click on the padlock icon to unlock the account (as shown below under 'Locked End Date' column).
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article