Users - Manage Users

Modified on Mon, 17 Oct 2022 at 10:00 AM

This screen is where you can come to create new users, and manage existing users.

Add a new user

To add a new user simply press the +Create User button, fill in all the required fields and settings for the user and select Save. Remember a username can only be used once in Hop. Once a user has been created, direct them to and ask them to click on the New User? Click here to activate your login link. They can then set their own password via the link sent to the email address associated with the username.

Manage user accounts

You can use the search box to look for a user by name, username or email address. To edit a user, click on their username and it will open a page to edit their details.

Please note that if a user has set up two-factor authentication via email, you will not be able to change their email address. Click here to read our guide on two-factor authentication.

If a user cannot remember their password, they can click on the Forgotten Password link on the PMS login page or you can click the email icon next to their username in Manage Users and a reset email will be sent to them.

If a user has been locked out, click on the padlock icon and confirm you wish to unlock the account.

To temporarily make a user Inactive, select the person icon in the Active column and confirm the action you wish to do, either deactivate or activate depending on the current status of the user.

To delete a user, click the red trashcan icon.

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