Manage Your Booking

The Booking Engine now allows guests and bookers to edit their reservations online, with granular controls available in the Admin settings. This includes editing reservation details, services, and cancellations where permitted.

Where to Configure

1. Administration > Booking Engine

Here you’ll find the new settings that allow you to control:

• Which fields are required for:
  • Booker/Guest

• Pre check-in

• Which channels/sources are allowed to make edits via the Booking Engine

• Whether manually-created bookings can be edited online via Manage Your Booking

2. Policies > Edit/Cancellation Rules

You can now define when a booking is editable or cancellable:

• Set the number of hours prior to arrival that a reservation can no longer be edited or cancelled in line with your policy.

• Time is calculated from midnight on the day of arrival (e.g., 48 hours = 2 days before arrival date).

3. Services Settings

Control whether services added during booking can be changed:

• New setting on each service:
  • True = Service can be edited or removed
  • False = Service is locked; cannot be edited/removed once booked

Please note payments for services added or removed will need to be taken or refunded manually by the property. You will be notified of any changes via a modification email sent from Hop.

Access to Manage a Booking.

To use the new manage your booking functionality you can either add a direct link via email templates or the customer can do this using the booking engine.

• A new “Manage Your Booking” button has been added to the Booking Engine menu for easy access.
  1. Guests can click to review and manage their booking, based on the permissions you've defined.

• If a reservation cannot be edited or cancelled, a message will be displayed clearly indicating that the booking is locked.

• If it can be edited, the guest will see available options to:
  • Modify guest details
  • Upgrade room
  • Change reservation dates
  • Add or remove services (if allowed)
  • Cancel the booking (if allowed)