Why is the guest invoice blank?

Modified on Fri, 15 Jan, 2021 at 2:46 PM

Sometimes you may find that you download a guest invoice and it is blank and there are no charges on it. In this instance, it is likely that one of two things has happened:

1. Try clicking on the Split Screen view on the transactions page in case the charges and payment have been posted to room level (the RESX number) instead of to reservation level (the RES number) or vice versa:

2. Go to Administration > Audit Log and type the reservation number into the search box. This will show you if the transactions have been transferred from the reservation to another source, such as a House Account:

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