Why is there a missing/zero rate on a reservation?

Modified on Mon, 11 Jan, 2021 at 9:51 AM

If you find that there is a missing or zero rate on a reservation this is normally caused by a brief glitch or because the reservation was updated in some way. You will need to refresh the rates to update it.

To do this you click on the drop-down menu next to the RESX number and go to Edit Item.

You can then go to the Rates tab and press on the Refresh Rates button (see second screenshot). This will then update the reservation with your current rates, as per your current rates in Rate Calendar. Please check these against the rates on the original reservation and if necessary adjust them accordingly by typing into the boxes.  

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