Setting up a new rate plan

Modified on Wed, 4 Jan, 2023 at 2:39 PM

Click on “Rates” and then “Rate Plans”

Add a Rate PlanDetails 

Click on the "+Add" button on the top right, on the next screen complete the data fields to add a new Rate Plan. Select and include relevant articles (e.g. Accommodation) or services (e.g. Dinner) by ticking the respective boxes. 



Set the Base Rate for the Rate Plan here. There are options to include supplements for certain Room Types and configure occupancy-based pricing if you want your room rate to change depending on the number of adults/children/infants etc (per person pricing only works for direct bookings through Hop and your booking engine not bookings through OTA's). To mark the Room Type "active" for the Rate Plan, tick the box in the "Active" column. Click "Save" before leaving the page. 




If your rate includes Breakfast, Dinner etc you would add the articles on here. Select the correct article from the dropdown box and click +Add to add to the rate plan. You have the option to override the price if needed.

If you are adding for example a Bottle of Wine as it is included in the rate plan you would select the article and choose the charge night as on arrival before clicking add.

*Make sure you tick this box

This will ensure that the price of your articles is included within the rate plan.


If you want to include any services you would add them here, ticking the box to include them in the rate plan price if applicable.



If you are creating a rate plan for use by a specific customer or customer type (e.g. a corporate rate for a business that regularly sends its employees to stay with you) you can add a Promo Code on the details tab of the Rate Plan. However, if you wish to create one or more discounted promotions then you can use the Promotions tab for this. Create a Promo Code name (e.g. "Flash Sale" or "Summer 2021") that your guests will need to enter when checking availability in order to access the discount and decide whether you wish your discount to be calculated as a monetary amount or a percentage and then the amount to be applied (e.g. £25 or 15%). Next, you should decide which days of the week the discount will be applicable to, the stay dates it refers to (this is the Booking From and Booking To dates) and the validity dates of the offer itself (this is the Active From and Active To dates). 



If you want to limit the availability of a rate plan for your guests, you can set a cut-off date via rate plan restrictions. For example, if you offer a flexible rate with no pre-payment, and you want to limit its availability so that it cannot be purchased less than a week prior to arrival, you can enter the cut off as "7" on the respective rate plan. This is available under the "Restrictions" tab on any rate plan:

Always make sure you click Save when you have completed all the information.

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