Cancelling a reservation

Modified on Tue, 10 Jan, 2023 at 1:34 PM

Locate the reservation by going to Reservations > Manage Reservations and entering the name of the guest/booker or the reservation number in the search box. (You can also get to it from the Room Schedule view by double clicking on a reservation and choosing "Manage Reservation" on the pop-up window that appears). 


Click on the drop-down menu next to the reservation number (or the individual room reservation if you are only cancelling one room from a multi-room booking) and select 'Cancel Reservation' or 'Cancel Room'

A pop-up will appear onscreen; please enter the cancellation reason here and then press "Yes" to confirm your selection – the reservation is now cancelled.

If you would like to change the list of cancellation reasons that come up onscreen and tailor them to your particular business needs, you can do this by going to Administration > Option Sets and editing the entries that you see under the 'Cancellation Reason' heading.


To send a cancellation email to the customer, please go to Administration > Email Templates to create one. You will also need to go to Administration > Property and scroll down to the 'Property Settings' section and ensure that cancellation emails have not been disabled:

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