Does Hop record tips?

Modified on Sat, 15 Jan 2022 at 03:50 PM

There are two ways that tips can be sent to Hop from an integrated till system:

  • As a separate line item
  • As an additional field/row

Which one this is depends entirely on your EPOS provider. If your provider uses the former, then all you need to do is create a separate article in Administration > Articles to represent tips and then add this in Accounting Manager > Article Sales Types and map it to the name of the Sales Type that is saved on your tills. 

If your provider uses the latter option, this means that although we do record it in Hop, it is not included in any revenue reports, but you can see it in the transaction details:

Please contact Hop Support and/or your EPOS provider if you wish to change this, as it will require one or both parties making some modifications to the integration.

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