Double Charges - Clover

Modified on Sat, 15 Jan, 2022 at 3:37 PM

In recent times, a number of Support tickets have been raised with us about suspected double charges with Clover. After investigating these, we have concluded that the issue is not a double charge but almost certainly due to the way the user is sending the charge to Hop.


It is extremely important that you wait after submitting the charge and allow it to go through of its own accord. PLEASE DO NOT PRESS THE BACK BUTTON ON THE CLOVER DEVICE AND TRY AGAIN.


We believe that what is happening is that the user is not waiting and pressing the Back button on the Clover till and attempting to process the charge again. However, the first request eventually goes through to Hop but because the user has pressed Back the success response from Hop is not received by Clover and the bill is not closed off. The user then goes back in and sends the charge again (and because it has not been closed off in Clover they are allowed to do so). The second charge is successful. They then see two charges in Hop and believe it is a double charge when it is not.



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