My End of Day Reports only downloads one out of five files

Modified on Mon, 24 Jan 2022 at 12:22 PM

If you have set up an End of Day report bundle in Administration > End of Day Reports and want to run it manually, occasionally you may find that only one of the PDF files actually downloads. This will usually be caused by the fact that your browser is blocking pop-ups; you can tell if this is the case because you will see this icon (or similar) in your browser address bar:

To resolve this, you will need to allow pop-ups from the HOP site:

  • Click on the icon shown above
  • Select "Always allow pop-ups and redirects from"
  • Press Done
  • Now, refresh your screen or log out of Hop and back in again, and try to run the reports again

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