Rates - Rate Plans

*Please note you must fill out all tabs when you're creating a new rate plan - if you're receiving a validation error message, this is because you have missed a mandatory field that still needs completing* 

This is an overview of all your Active Rate Plans, with indications whether the plans are included in the Sales View and/or the Booking Engine. The third column along indicates the name of the rate plan it is derived from if it is a derived rate.

You can use the search field to find rate plans, only have rate plans of a certain rate plan bucket displayed and filter results by clicking on any of the headers.

Tick the box to include Inactive rate plans, you will see a tick in the last column if they are Inactive. 

To make a rate plan active again click on the rate plan name. Scroll down to the bottom and untick the Inactive box then click Save.

Add a Rate Plan – Details 

Click on the +Add button on the top right, on the next screen complete the data fields to add a new Rate Plan. Select and include relevant articles (e.g. Accommodation) or services (e.g. Dinner) by ticking the respective boxes.

Rates

Set the Base Rate for the Rate Plan here. The base rate should be the cheapest room that you offer for that rate. For example, if your cheapest room is a Single and that was £80, you would add 80 in the base rate field. 

There are options to include supplements for certain Room Types and configure occupancy-based pricing if you want your room rate to change depending on the number of adults/children/infants etc (per person pricing only works for direct bookings through Hop and your booking engine not bookings through OTA's). To mark the Room Type active for the Rate Plan, tick the box in the Active column. 

When you're adding the different supplements in the 'per room' column, this should be the base rate plus the extra you charge for that room type. For example, if your Single is £80 and you have added 80 in the base rate as your cheapest room and your Double is £100. You would add 20 in the per room field for your Double room, as you just add the difference between the base rate room and all of your other room types. 

If you want to derive this rate from another rate plan, tick the box 'Derive rate plan from another rate plan' you will then be able to select the rate you want to derive this from. You can then choose to if you want to make the changes per person or per room. Then choose a plus or a minus from the original rate plan you're deriving from. If you chose per person, you will need to define how much more/less per adult, child and infant. If you don't charge extra for infants, just add 0. Lasty, choose between percentage and value. For example, if you want this rate to be 10% or £10 more than the original rate you're deriving from. 

Articles

If your rate includes Breakfast, Dinner etc you would add the articles here. Select the correct

article from the dropdown box and click +Add to add to the rate plan. You have the option to override the price that you would have set within the article. This isn't a mandatory field. 

You also have the option to override the accommodation article, you would use this if you're adding an article that you want to use instead of the original accommodation article you have set up. You would add that article to replace the accommodation one and tick that checkbox. 

Then the 'charge night' only needs to be added if you want the article that you're adding to be charged on a specific night.

For example, if it is a dinner, bed & breakfast rate and they only want dinner charging on the second night, you would add the dinner article and add 2 in the charge night field. 

If you are adding a Bottle of Wine as it is included within the rate plan, you would select the article and choose the charge type as on arrival before clicking add as you only want it to be charged once. 

*Make sure you tick this box

This will ensure that the price of your articles is included within the rate plan.

Services

If you want to include any services you would add them here, ticking the box to include them in the rate plan price if applicable. If you add any services in this section that aren't included within the rate, the charge will be added on at the same time as the accommodation when the night audit runs. So you don't need to manually add any charges for the service. 

Rate Plan – Promotions 

Use Promo Code - If you're creating a rate plan for use by a specific customer or customer type (e.g. a corporate rate for a business that regularly sends its employees to stay with you) you can select Promo Code and just add the name of the code you want to supply to your customer. The guest can then add the promo code onto your Booking Engine when they make a booking online. 

You have the option to tick either or both of the checkboxes. 'Exclude rate plan from Booking Engine or API search results if promo code does not match' means you can exclude this rate plan from online bookings if a guest enters the wrong promo code and it doesn't match the one you have set up. They won't be able to see this rate plan, only the other rates you have. 

'Exclude all other rate plans if promo code is used' means you can exclude all of your other rate plans you have set up in Hop to be included in the Booking Engine, if the promo code is used. So, if a guest adds in this promo code, they can only see this rate plan and not any others you have set up.

Restrictions

If you want to add restrictions to your rate plan then make sure the box to Apply Rate Plan Restrictions is ticked. Once ticked you will see a tab for Restrictions appear.

Please see the below image explaining what each restrictions entails.

Once all the necessary details have been filled out over the tabs make sure you click Save.