Pre Check In

Modified on Sat, 18 Oct at 9:50 AM

We have introduced Pre-Check-In links that can be added to Confirmation, Pre-Stay, and Reservation or Room Manually Triggered Templates.

The Pre-Check-In feature allows guests to conveniently update their details, customise their room configuration, and add any special requests before arrival. This ensures a seamless check-in experience while giving guests the opportunity to tailor their stay to their preferences prior to arrival.

Please note that Confirmation and Pre-Stay emails are always triggered from the RES.

To configure the fields displayed during Pre-Check-In, navigate to Booking Engine > Pre-Check-In Configuration.

Desktop Display –

Below is an overview of the Pre-Check-In flow.

We have added a new icon display on the Manage Reservations screen. Where you can see if the Pre-Check-In has been completed.

On the Room Schedule you can hover and see the reservation status and, on the pop-up when opening the reservation further.

The booking history will provide a clear record of when the Pre-Check-In was completed. This allows staff to easily track guest pre-check-in progress.

Special Requests already added to the RES will not be displayed to customers via Pre-Check-In. Any new special requests will be added to the Notes field under previous existing notes. Any notes entered in the notes for guest field will show to the customer on Pre-Check-In.