CSL Updates - How to refund an Account to Company Payment and how Credit Notes are created.

Modified on Mon, 17 Jun at 1:50 PM

We have introduced a new way to refund via the CSL to streamline processes and ensure correct accounting. 

All refunds must be processed through the original reservation or house account.

When you refund the Account to Company payment you will be presented with the article you wish to discount along with the refund. 

A screenshot of a computer

Description automatically generated

This will simultaneously refund the amount and add a discount to the reservation or house account. 

A screenshot of a computer

Description automatically generated

This in turn will create a Credit Note on the Customer Sales Ledger for the required amount. 

 

A white and blue rectangular object with black text

Description automatically generated

You can view and download the Credit Note which can be sent over to the customer if required. This will display the VAT from the article which was discounted.  

A screenshot of a credit note

Description automatically generated

You will also be able to view the original invoice and current invoice. 

 

Once the credit note has been created you can then apply to a specific invoice when required.

A screenshot of a computer

Description automatically generated 

Select the white box on the credit note transaction this will display a new button to apply credit note. On the pop up you can then select the invoice/invoices wish to apply the credit note. 

A white and blue horizontal lines

Description automatically generated

A screenshot of a computer

Description automatically generated

 

If your credit note is more than the invoice you wish to apply this to you can split the credit note over multiple invoices until it has all been used up. 

If the credit note pays off the invoice fully this will automatically set the invoice to settled status on the account. 

A screenshot of a computer

Description automatically generated

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article