CSL Updates - How to refund an Account to Company Payment and how Credit Notes are created.

We have introduced a new way to refund via the CSL to streamline processes and ensure correct accounting. 

All refunds must be processed through the original reservation or house account.

When you refund the Account to Company payment you will be presented with the article you wish to discount along with the refund. 

This will simultaneously refund the amount and add a discount to the reservation or house account. 

This in turn will create a Credit Note on the Customer Sales Ledger for the required amount. 

You can view and download the Credit Note which can be sent over to the customer if required. This will display the VAT from the article which was discounted.  

You will also be able to view the original invoice and current invoice. 

Once the credit note has been created you can then apply to a specific invoice when required.

Select the white box on the credit note transaction this will display a new button to apply credit note. On the pop up you can then select the invoice/invoices wish to apply the credit note. 

If your credit note is more than the invoice you wish to apply this to you can split the credit note over multiple invoices until it has all been used up. 

If the credit note pays off the invoice fully this will automatically set the invoice to settled status on the account.