Why aren't my corporate account payments showing in the CSL?

Modified on Mon, 9 Jan, 2023 at 10:24 AM

The Customer Sales Ledger (CSL) is a useful tool within Hop that allows you to track and settle your corporate payments, and record payments against company accounts. In other words, the payments that you record as 'Account To Company' payment method. 


To activate the CSL in Hop, please go to Administration > Property, scroll down to Property Settings to 'Enable Customer Sales Ledger (CSL)' and tick the box before pressing the 'Update Settings' button to save your changes. 



Once the CSL feature has been activated, you will need to ensure that your business customers are correctly set up in CRM > Corporate so that payments can be tracked against them. You will need to ensure that their entry in Corporate CRM has an Accounts Receivable Number logged against it, the 'Credit Facilities' box has been ticked and you have assigned a credit limit to the company:


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Finally, it is important to note that any historical payments that have been logged will not appear in the CSL. You can, however use the Invoice Accounts report to get an overview of the reservation and house account payments that have been made to date and then export the results for use in your third party accounting software or check off and settle the transactions in Hop.

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