Why is the guest's name missing from the Housekeeping Report?

Modified on Mon, 2 Mar, 2020 at 12:27 PM

Sometimes you may notice that the "Next Guest" column is blank on the Housekeeping Report, despite the fact that the Next Arrival date is showing:

If this happens, please go to Reservations > Manage Reservations and check that there is a name is showing under both "Booker" and "Guest". If it is missing, then simply click on the drop-down menu in the "Guest" column and then add their name(s) to the reservation by selecting them from, or adding them to, your CRM Individuals database.

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