Administration - Smtp Servers

SMTP servers are used for sending emails to guests. 

If you would like to set up multiple SMTP servers, to send different emails from different addresses, you can use the Smtp Servers section to do this.

Click the +Add button and complete all of the fields below for each of your email addresses – you will need to ensure that these details are the exact ones that are in the Settings/Configuration area of your email client:

SMTP Server - This will be the host server i.e. smtp.gmail.com/smtp.office365.com 

SMTP Port - For Gmail, please use Port 465 if SSL or 587 if TLS. For Office365 please use port 587 and ensure TLS is enabled.

SMTP Username - This would be the username/email that is used for logging in to your email portal. 

SMTP Password - This is the password used for logging in to your email portal. 

Sending Email Address - This is the email address that will be used to send the emails. 

Enable SSL - Enable this if the property is using SSL on the SMTP server and ensure the correct port is being used alongside.

Please follow these steps for new office365 tenants if you are still facing connection issues with the authentication.

1. Head to https://www.microsoft365.com/?auth2 and log in with your main admin account.
2. Once logged in please go to https://portal.azure.com and click the 3 lines at the top right.
3. Head to Azure Active Directory. 
4. Once on this page click Properties .
5. At the bottom click on Manage Security defaults
6. Set this as disabled.
7. Head back to the microsoft365 and select admin from the left-hand side.
8. Select Multi-factor authentication.
     
9. Ensure that the MFA for the SMTP account is set to Disabled.

if the hotel cannot disable MFA they can create an app passcode/app password this will by pass the need for MFA. 

To create this in office 365 please follow the below steps:

To create app passwords using the Office 365 portal

1. Sign in to your work or school account, go to the My Account page, and select Security info.
2. Select Add method, choose App password from the list, and then select Add.
   
   
3. Enter a name for the app password, and then select Next.
   
   
4. Copy the password from the App password page, and then select Done.
5. On the Security info page, make sure your app password is listed.
   
   
6. Open the app you created the app password for (for example, Outlook 2016), and then paste the app password when asked for it. You should only have to do this once per app.

Gmail

if you need to create an app passcode/app password in Gmail please follow the below steps:

• Go to your Google Account.
• Select Security.
• Under 'Signing in to Google', select 2-Step Verification.
• At the bottom of the page, select App passwords.
• Enter a name that helps you remember where you’ll use the app password.
• Select Generate.
• To enter the app password, follow the instructions on your screen. The app password is the 16-character code that is generated on your device.
• Select Done.
• please then enter the app passcode into the smtp setting into hop.

Common troubleshooting

• Please try a different port number.
• Ensure the username and password are correct. (Try to log in to the email account online via the portal (Gmail/Outlook)).
• Check there are no spaces in the username or password
• Ensure 2FA is disabled for Office365.
• If using Gmail as an SMTP server ensure that Less secure apps are enabled. From May 30, 2022, Google no longer supports the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password. You will need to enable 2FA on the account and use an App password. This App password is then used as the SMTP password within the SMTP settings in Hop. Details on this can be found Here
• Ensure the Hop IP address is whitelisted.65.52.143.196 
• If you're receiving a timeout error, this is usually because the port number is incorrect. Try changing this to 587 if it isn't already this.