Administration - Automatic Payments

To activate the Automatic Payment feature, please contact Hop Support.

Once this has been added for you, go to Administration > Automatic Payments.

To set up a new Automatic Payment, click the +Add button on the top right of the screen. Type a name (for example 50% prepayment or Full payment), tick the Active box and then save. 

After saving, you’re taken back to the previous screen. You’ll now see the name you typed and two icons in the right column, a wheel icon to configure and a red trash can icon (delete) Please click this wheel icon to configure. 

On the next screen, please click +Add Configuration. You can choose the Automatic Payment Type as Days Before Arrival or Time of Booking. If you chose the former, enter the number of days before arrival. Next, if you selected time of booking the number of days field will disappear. The third field Percentage to Charge refers to the amount you want to take – key in 100% for full payment, or a lesser amount for a partial payment. If you enter a partial value to be taken at the time of booking (e.g. 50% at time of booking), you can add another configuration to take the remainder x amount of days before arrival (e.g. 2 days before arrival – 50%) in line with your payment policy. The settings would depend of your cancellation and payment policies you have in place.

To complete the process, please go to Administration > Policies to add or edit a policy and update your payment policy/policies so that they reflect these changes. You can select the automatic payment that applies to the policy from the drop-down list then save. You can also choose to allow editing of a reservation on this policy via the booking engine. You would obviously not allow this on your non-refundable policies.

*Please note if you have a pre existing policy that you wish to add an automatic payment policy to, it will not affect any reservations already made with that policy attached to the rate plan.

We have now changed how our Automatic Payment Service works, this used to work on a background job which would run every 7-10 minutes. For bookings which are 100% at time of booking the payment is taken instantly rather than the reservation created and then the automatic payment service run.

You will see on the charges tab of the RESX a new area for Automatic Payments

Here you can check the status of the payment and click straight into the logs.

When the guest is on the Booking Engine you will notice the confirm booking button will look different depending on the linked policy.

For 100% at time of booking you will see the below button display.

For example if the policy is set to take 50% at time of booking it will display 50% of the total payable at time of booking.

If there is no automatic payment linked to the policy, it will show “Confirm Booking”

On the charge tab on the RESX screen you will see a new area outlining the status for Automatic Payments. You can change the status of the APS this will mainly used for manual booking, so they can be “Set to not required” or “Set to Pending”