Finance Reports - Automatic Payments

Modified on Mon, 17 Oct, 2022 at 4:09 PM

This report lists all automatic payments processed through Hop for a date or date range.  

By default, this report will show failed payments only (as these are the exceptions) however to show all automatic payments that have been processed simply untick the ‘Show Failed Only’ Box. 

The report shows the following information 

Date – This is the date that the automatic payment was processed through Hop 

Reservation number - The reservation number that the payment is related to 

Charge – the amount that has been collected by automatic payment 

Status – This is the status of whether the payment has been successful. This will show as Failed or Success. 

Information – Information relating to the payment, if the payment has been successful it will show as charge successful. If the payment has failed it will give you a reason why.  

Charge Location – Where has the payment been posted to e.g. the reservation number.  

This report can be downloaded in PDF or CSV format. 

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