Why do the total deposits in the Trial Balance Report differ from the Deposits Report

Modified on Fri, 08 Jan 2021 at 03:58 PM

The short answer is that they are actually showing slightly different things:

  • In the Trial Balance Report, the total deposits held shows the total amount of payments held against reservations or events that have yet to occur. As soon as a reservation's arrival date or an event's start date commences, any deposits held are considered to be 'In House' and are therefore displayed as such in the Trial Balance report and deducted from the total balance.
  • The Deposits Report shows how deposits are actually being redeemed by individual transactions. Over the duration of a reservation, charges will be accrued each day - the deposits report shows the actual amount of deposits that have yet to be redeemed versus the amount of charges accrued.

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