Feature Release Notes - October 2025

Custom Fields on Reservations

We’re excited to introduce Custom Fields for Reservations giving you more flexibility to capture and manage the information that matters most to your business.

Setting Up Custom Fields

1. Go to Main Menu > Reservations > Custom Fields.
2. From this screen, you can:
3. 
   
   • View any existing custom fields
   • Add new fields
   • Edit or delete existing ones

Click Add at the top right of the screen.

Field Types

There are six field types available to suit different needs, including checkboxes, date fields, and drop-down lists.
You can also set certain custom fields as mandatory.

Updating Custom Fields on a Reservation

1. Open a reservation and click on the RES number.
2. A new tab labelled Custom will appear.
3. You’ll find your custom fields displayed in the order you’ve chosen.
4. 
   
   • Fields marked with a red asterisk are mandatory

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Using Custom Fields in Emails and Reports

• Email Templates:
  Custom fields can be added to your email templates. They are easily identifiable — each one is prefixed with CF.
• Reports:
  Custom fields can be added as columns to both the Arrivals and Reservations reports.

Edinburgh Visitor Levy 

Due to new legislation in Edinburgh properties must now charge a 5% visitor levy. Timeline of implementation below.

For more information visit https://www.parliament.scot/bills-and-laws/bills/visitor-levy-scotland-bill

To set this up head to Accounting Manager > Visitor Levy

Select the article to be used for the charge and add a new rule for the levy.

In line with legislation you must charge 5% for the first 5 days on the stay. Ensure you add in the active from and booking from.

The levy is calculated as part of the night audit process and you will see a separate line transaction for this. The levy should only be applied to the first 5 nights of a stay.

Please note the 5% is deducted from your accommodation amount we would therefore advise increasing rates by 5%.

The visitor levy also works with per stay charge method.

We have created a new Visitor Levy report which can be found in Reports > Finance. You can filter by reservation arrival date and date created. This can be downloaded in both PDF and CSV.

The Levy is displayed to the customer on the booking engine summary page

Ability to hide customer login/create account options within the booking engine.

From the Administration > Booking Engine Configuration options, there is now a button labelled "Allow guests to create and use an account on the Booking Engine?" Having this disabled will remove the create account/login options.

Snapshot repot can now filter out Out of Order/Inventory/Service

Within the snapshot report there is the ability when compiling to opt to display the OOO/OOI rooms within the data or exclude.

GTM SearchAvailability event added to the booking engine.

The event labelled as SearchAvailbility will now fire when there is a search of availability triggered within the booking engine. This can be added to GTM tracking so that there is data of the searches performed.

This contains data such as:

Check-in date

Check-out date

Best price

Currency

Number of nights

Number of adults

Preferences report adjustments 

The Preferences report now includes email/phone number of the individual so that these can be exported when looking at who can receive brand offers and by what method on contact

Reservations Report Update

The reservations report will now not duplicate if there is more than 1 guest attached to the room, this will now stack within the one line.

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