Feature Release Notes 4th September 2024

Contents:

• Booking Engine Offers
• Upgrade to Services Module

We're excited to announce a new feature on the Hop booking engine that allows you to showcase special offers directly to your customers. Whether you're promoting a new overnight package or a special dining experience, you can now highlight these offers on your booking engine.

This feature is an optional enhancement to your existing booking engine. To add new offers, simply follow these steps:

1. Navigate to: Administration > Booking Engine Offers
2. Click: +Add

You'll then be prompted to fill in the following details:

• Name: Enter a title for your offer.
• Description: Provide a brief summary of what the offer includes.
• URL: Add a link where guests can learn more about the offer.
• Valid From / Valid To: Specify the dates when you want the offer to be visible on your booking engine.
• Sort Order: Determine the order in which the offers are displayed.
• Activate: Click to activate the offer and upload an image.

Once completed, your new offers will be prominently displayed on your Booking Engine, enhancing your guests’ experience.

We’re excited to introduce enhanced features in the Services (Upsell) module within Hop. These updates bring improved inventory management and simplified application of restrictions to your services. We will now be replacing Excluded Services with our new all in one Services module.

The Services section is now organised into two areas: Manage and Inventory.

• Manage: Create new services, set default inventory levels, and apply restrictions all in one place.
• Inventory: Access a calendar view displaying all services, their inventory limits, and the number of bookings already made.

Creating a Service

Services can be set up to allow specific charges that can be added to bookings or rate plans.

This is usually in the form of optional extras, such as a late check-out, pet fee or add-on meal.

To add a new service, click the +Add button in the top right corner.

• Provide a name (service code), description and long description for your service.
• Associate one or more of your articles to a service.
• Choose the service type if applicable and department.
• Select the booking pattern specifying whether the service charges per stay, per day, or per quantity.
• If the service should be charged per person, tick the corresponding box.
• To make the service available for guests to add to their reservation via your website, ensure the ‘Include in Booking Engine’ option is ticked.
• If you're setting up services that you don’t want to be available immediately, you can mark them as Inactive.
• Once you’re done, press Save.

Editing a Service

To edit an existing service, simply click on its name.

• Modify the necessary fields to update the service details.
• To deactivate a service, tick the ‘Inactive’ box.
• Save your changes before leaving the page.
• To delete a service, click the red trash can icon next to the service you wish to remove permanently, then click Confirm to finalise the deletion.

Setting Up Inventory

• Go to the Inventory tab.
• In the "Inventory Per Day" field, set a default inventory amount, which is ideal for services with limited availability.
• For varying inventory based on specific days or date ranges, use the bulk update feature to adjust levels accordingly.
• You can also view an audit log to track any previous inventory adjustments.

Adding Restrictions

If you need to set restrictions, such as limiting a service to certain rate plans or room types (e.g., a dog charge that applies only to Dog-Friendly rooms), follow these steps:

• Go to the Restrictions tab.
• Select the relevant Rates and Room Types, then specify the date range and days of the week for the restriction.
• Toggle the "Closed" field to "Yes."
• Click Add Restriction to save your changes.

At the bottom of the page, an audit log records both historical and current restrictions.

Inventory Calendar

The new Inventory tab in the Services menu provides a comprehensive calendar view of all your services, displaying the number of bookings for each day.

• Use the date range filter at the top to easily navigate between past and future weeks or months.
• You can also filter by specific services and choose to display “Inactive” or “Deleted” services.
• To adjust the inventory for a particular day, simply click on the booking number for the desired service and date. Don't forget to click the tick mark to save your changes.

Please note: Services marked with the infinity symbol (∞) indicate unlimited inventory.

Adding services to a reservation. 

We have changed the point at which you add services to help accommodate multi room bookings. Instead of adding a service or extra to the Reservation as a whole you can now add this to the individual rooms.

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