Feature Release - 10.08.2022

Posted 4 months by help@hopsoftware.com

help@hopsoftware.com
help@hopsoftware.com Admin

Today, we released our latest Feature Update and a


Please share this with all relevant staff at your property. We would love to hear your feedback on our new features; please feel free to use the Comments section below.


Contents

  • Email - SMTP Servers
  • Email - Logging
  • Accounts Daily
  • Hide Inactive Rate Plans in Rates > Rate Plans
  • Add more than one notification email for Night Audit failure
  • Change the message displayed when the HopShop is closed
  • Booking Engine - Change the wording of 'No Availability' message
  • Booking Engine - Change the wording of the Promo Code field
  • Booking Engine - Option to 'Pay Later'


Email - SMTP Servers

To simplify the process of configuring Hop to send emails via your own email servers, we have consolidated the SMTP server settings so that they are all located in Administration > SMTP Servers instead. If you already have your SMTP settings in place, all details have been retained and you will not need to do anything - this change is to make the setup process more streamlined for people who have not been using SMTP prior to now. 


Email - Logging

We have added a new Email Log to the PMS to enable you (as well as Hop Support) to diagnose any issues with the sending of unsent emails. This is especially important if you are using SMTP (see above) to send your mail. This is located in Administration > Email Log and is accessible to anyone with an Admin role or if they have been assigned the 'View Email Log' activity on their user profile. If you see a "Yes" in the Error Column and no timestamp to indicate that the email was sent, you can re-queue it for re-sending.


Accounts Daily

We have updated the Accounts Daily report to prevent it from automatically loading whenever you enter or change your search criteria. The only change that you will notice is that we have added a 'Run' button on this screen, which you will need to press before the report appears.


Hide Inactive Rate Plans in Rates > Rate Plans

We have now set as a system default for inactive rate plans to not be shown in the rate plan overview for all properties. If you do wish to view inactive rate plans in the list, you can use the checkbox at the top of the page. This will give you a clearer picture of active rates and saves searching through if you have multiple pages of rate plans. 


Add more than one notification email for Night Audit failure
You can now add in multiple email addresses to be notified if the Night Audit fails. To do this, please navigate to Administration > Property within the PMS and type in the email addresses that you need in the Notification Email Addresses box:


For maximum flexibility, we have now separated this out from the email address used by Hop to notify you of any booking issues, such as a new or updated OTA reservation. What this means is that you can nominate one or more separate inboxes for these message to be sent to and this can be done on the same screen, in the 'Channel Management' section towards the bottom.


Change the message displayed when the HopShop is closed

You can now customise the message that is displayed when the HopShop is closed. This gives you the flexibility to update the wording from 'Shop' to 'Restaurant' if you solely use HopShop for Table Service, add in your opening hours or display your phone number. You can do this by going to Shop > Configuration in the PMS, or leave it blank if you are happy to continue using the default wording.


Booking Engine - Change the wording of 'No Availability' message

We have added ability to customise the message shown on your Booking Engine when there are no rooms available for the search that a guest has entered. For example, you may wish for it to display a message encouraging people to call you up instead. To do this, simply navigate to Administration > Booking Engine and enter your desired text in the 'Promo Code Label / Placeholder' field. 


Booking Engine - Change the wording of the Promo Code field

You are now able to change the title of the 'Promo Code' field on the Booking Engine if you wish. For example, you may prefer for it to say 'Discount Code' or 'Coupon Code' instead. To do this, simply navigate to Administration > Booking Engine and enter your desired text in the 'Promo Code Label / Placeholder' field. 


Booking Engine - Option to 'Pay Later'

As part of a bespoke feature introduced for a new Hop customer, we have introduced the ability for properties to give their customers the option to 'Pay Later' on the Hop Booking Engine and settle their bill by invoice (whether that be a company or themselves) without entering any card details. For obvious reasons, this is something that we have given you complete control over and so will only ever appear to guests if all of the following criteria have been met:


  • You must go to Administration > Booking Engine and enable the 'Enable choice of Payment Method' checkbox
  • You must go to CRM > Individuals and enable the 'Can choose Payment Method on Booking Engine' checkbox
  • You must go to CRM > Individuals and associate the person's profile with a Corporate account



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