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Today, we released our latest update to the PMS and the majority of the changes are centered around your Room Schedule view, however there are also some improvements to the Manage Reservations screen, Rate Plans and a key finance feature.
Please share this with all relevant staff at your property. We would love to hear your feedback on our new features; please feel free to use the Comments section below.
Contents
Changes to Room Schedule
We have made a number of significant changes to how the Room Schedule looks and operates, all of which are detailed below...
On the other hand, Midnight to Midnight will look like this:
Source of booking
Booking creation date
Balance
Primary contact's email address
Deposits
Credit Card (the icon will be green if there is a card linked to the room)
Booking Notes (RES)
Room Notes (RESX)
Number of Occupants
Room Configuration
Extras
Services
Finally, this page will now remember your choice of settings in the checkboxes in the top left of the screen next time you log in:
Changes to Manage Reservations
The following changes have been made on the Reservations > Manage Reservations screen:
Mandatory fields when creating a reservation
On the Create Reservation screen, Hop will now show what fields are mandatory with a red asterisk. Please be aware of the following:
Overbooking check
We have introduced a new feature that, when turned on, will check for overbookings (including those that you may have created manually). This is set to run once per day however will also be triggered whenever a reservation is created that causes an overbooking situation. This will automatically generate an email to be sent to your property's notification email address and also cause an alert to be displayed on your Property Dashboard Noticeboard, which will remain there until the overbooking is resolved.
Given the fact that it is common practice in some hotels to intentionally overbook, we have made this an optional setting. Therefore, if you would like to have this feature enabled, please contact [email protected] or raise a ticket with the Support Team at any time.
Property Dashboard Noticeboard
As part of the above change, we have redesigned the layout of the Noticeboard on the Property Dashboard to make them less obtrusive. Each user can choose to expand or collapse their notifications section-by-section.
Expedia Virtual Cards
We have now enhanced the import of Expedia Virtual Cards to take into account same-day reservations. Any new reservations that have been created will automatically attempt to download the Virtual Card details onto the reservation immediately, if the check in date is the same date as the creation date, as opposed to the existing functionality which performs a check at 6am each morning to see if any of that day's reservations have a Virtual Card attached. If you already have the Virtual Card import turned on then there is no further action required. If you do not, please contact [email protected] or raise a ticket with the Support Team at any time.
Show which rate plans are linked to the Channel Manager
We have added a new column in Rates > Rate Plans to indicate to users whether or not a rate plan is mapped to the Channel Manager. This should help you to make informed decisions when managing your rates.
Warning when deactivating a rate plan that is linked to the Channel Manager
When a user is editing a rate plan and decides to make it Inactive, Hop will now display a warning message so that users are aware of the implications of doing so. Please contact [email protected] or raise a ticket with the Support Team if you see this message and would like to discuss what you need to do.
Period Ends for financial data
Similar to several accounting packages, we have introduced the concept of lock periods so that you can lock off past dates (e.g. previous month, previous quarter, previous financial year...) and prevent changes made today affecting a timeframe that you may have already submitted accounts for. To set these up, please go to Administration > Lock Periods in the PMS and set your desired From and To dates. Please note that once a period has been locked, certain actions affecting these dates will no longer be possible particularly those that are related to transactions. If you do need to change something that falls within a Lock Period then an authorised user who has access to this section will need to remove (delete) the Lock Period in question.
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1 Comments
MReilly posted over 2 years ago
All great, but...........can we have a close box facility for the reservation details
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