We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
Events
We have focused our attention this month on Events and improving usability for multi day more complex event types.
Restructure of event tabs.
To improve usability and streamline workflows, we’ve reorganised several key actions into a new dedicated tab: Guest Communication & Invoice Details.
This update centralises all billing and correspondence-related information, making it easier to access, manage, and maintain consistency across guest interactions.
This includes Pay By Links, House Account Information and printing of Function Sheets.
Ability to copy event packages.
You can now copy an existing event package, making it quicker and easier to create similar packages.
When you copy a package, the system will automatically duplicate:
After copying, you can simply:
This allows you to reuse existing configurations while easily tailoring the new package to your needs.
Exporting of Event Planner
We’re excited to announce that you can now export the Event Planner in all views! This feature allows you to snapshot any view and convert it into a PDF for easy sharing.
Use this export to enhance internal meetings and streamline event planning by providing a clear, shareable snapshot of your plans.
Ticketed Events Pay By Link Deposit value option
Currently for Ticketed Events your deposit amount can only be set by % amount, we have now added the option to specify a value instead. This will be a value amount per ticket not per order. Please ensure the per default product is ticked for value amounts.
Charge multi day events per day and
Events
We have focused our attention this month on Events and improving usability for multi day more complex event types.
Restructure of event tabs.
To improve usability and streamline workflows, we’ve reorganised several key actions into a new dedicated tab: Guest Communication & Invoice Details.
This update centralises all billing and correspondence-related information, making it easier to access, manage, and maintain consistency across guest interactions.
This includes Pay By Links, House Account Information and printing of Function Sheets.
Ability to copy event packages.
You can now copy an existing event package, making it quicker and easier to create similar packages.
When you copy a package, the system will automatically duplicate:
After copying, you can simply:
This allows you to reuse existing configurations while easily tailoring the new package to your needs.
Exporting of Event Planner
We’re excited to announce that you can now export the Event Planner in all views! This feature allows you to snapshot any view and convert it into a PDF for easy sharing.
Use this export to enhance internal meetings and streamline event planning by providing a clear, shareable snapshot of your plans.
Ticketed Events Pay By Link Deposit value option
Currently for Ticketed Events your deposit amount can only be set by % amount, we have now added the option to specify a value instead. This will be a value amount per ticket not per order. Please ensure the per default product is ticked for value amounts.
Charge multi day events per day and option to automatically charge events.
When creating multi-day events, you can now apply a specific date to each package, allowing you to specify a different number of attendees per day.
As part of this enhancement, we have also introduced Auto Charging for Events.
When Auto Charging is enabled:
This improvement ensures that revenue is accurately distributed across the event dates, providing more precise financial reporting and event tracking.
To enable this head to Events>Admin
Once the night audit has been completed and the charges posted those days will grey out and no longer be editable.
It is crucial that any changes made to the packages/charges you must press to recalculate the rates.
You can see below when adding a new package the “Recalculate rates using latest details” now appears in yellow suggesting a refresh.
You can see an example below of the day by day posting by the night audit.
It will also show in the history of the event how the event was charged.
Booking Engine
We have updated the date selector on the Booking Engine.
If a guest does not select a checkout date during the booking process, the system will automatically default the reservation to a one-night stay. This means the checkout date will be set to one day after the selected check-in date, ensuring the booking can proceed without requiring additional input.
This behaviour helps prevent incomplete reservations, streamlines the booking flow, and reduces user friction by making a reasonable assumption for short stays. Guests can still modify the checkout date later if they wish to extend their stay.
option to automatically charge events.
When creating multi-day events, you can now apply a specific date to each package, allowing you to specify a different number of attendees per day.
As part of this enhancement, we have also introduced Auto Charging for Events.
When Auto Charging is enabled:
This improvement ensures that revenue is accurately distributed across the event dates, providing more precise financial reporting and event tracking.
To enable this head to Events>Admin
Once the night audit has been completed and the charges posted those days will grey out and no longer be editable.
It is crucial that any changes made to the packages/charges you must press to recalculate the rates.
You can see below when adding a new package the “Recalculate rates using latest details” now appears in yellow suggesting a refresh.
You can see an example below of the day by day posting by the night audit.
It will also show in the history of the event how the event was charged.
Booking Engine
We have updated the date selector on the Booking Engine.
If a guest does not select a checkout date during the booking process, the system will automatically default the reservation to a one-night stay. This means the checkout date will be set to one day after the selected check-in date, ensuring the booking can proceed without requiring additional input.
This behaviour helps prevent incomplete reservations, streamlines the booking flow, and reduces user friction by making a reasonable assumption for short stays. Guests can still modify the checkout date later if they wish to extend their stay.
0 Votes
0 Comments
Login or Sign up to post a comment