Ability to "Undo No-Show"

Posted over 1 year by Gil McHugh

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G
Gil McHugh

Good Morning, 


Could I possibly request the ability to "Undo No-Show" in Hop? 


This would be extremely helpful for when a guest arrived after night audit, I am fully aware this would then be a new days business which is fine but allows for a little more flexibility. 


Thank You

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JuliaA posted 9 months

Hello,


In addition to the request above, could we please include the request for a "Undo No Show" option in the drop-down menu, similar to Undo Check In?


We are quite flexible and if a guest wants to rebook a reservations that was marked as No Show for a future date, we'd prefer to reinstate the reservation and move it. Currently we have to create a brand new RES, which means we lose the history, notes, etc.


Thank you,

Julia

0 Votes

help@hopsoftware.com

help@hopsoftware.com posted over 1 year Admin

Hello,


We have written an article on what to do in this scenario, which you can find here.


If you think that this would be better as a standalone option in the drop-down menu, though, please let us know


Kind regards,

Hop

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