Could I possibly request the ability to "Undo No-Show" in Hop?
This would be extremely helpful for when a guest arrived after night audit, I am fully aware this would then be a new days business which is fine but allows for a little more flexibility.
In addition to the request above, could we please include the request for a "Undo No Show" option in the drop-down menu, similar to Undo Check In?
We are quite flexible and if a guest wants to rebook a reservations that was marked as No Show for a future date, we'd prefer to reinstate the reservation and move it. Currently we have to create a brand new RES, which means we lose the history, notes, etc.
We have written an article on what to do in this scenario, which you can find here.
If you think that this would be better as a standalone option in the drop-down menu, though, please let us know